FAQ

Where are you located?

We are located in Atlanta, within Lakeside Office Park. The address is 1800 Water PL SE, STE 120,
Atlanta, GA 30339. We are located in the 1800 building on the 1st level between suite 100 and suite
170 (daycare).

What’s the hours of operation?

Sunday & Monday CLOSED, Tuesday 11-6, Wednesday-Friday 10-7, Saturday 9-5

What payments do you accept?

We accept all major Debit and Credit Cards, Apple Pay, Google Pay, Cash and Care Credit.

Do you require a booking fee?

At this time we only require a valid card on file. We do not accept Cash app or Venmo cards.

What happens if I am late or have to cancel?

Everyone has a 10 minute grace period. After 10 minutes we may need to cancel your appointment.
You can also be a walk-in but may have to go to another beauty expert. Each cancellation must be
done 24 hours in advance or you’ll be charged a 50% cancellation fee. No call/ No show will be
blocked from booking and will be charged 50% no show fee.

What type of services do you offer?

We offer Lash Extensions, Full Body Waxing, Skincare and more.

How does your walk-in policy work?

We accept walk-ins daily depending on staff availability, wait times will vary. You may always call for
our current wait times.

What is the refund policy for services?

All services are non refundable. If you have any issues with your service please reach out to us.

SERVICE QUESTIONS

How long do Lash Extensions last?

Because extensions are attached to the lash itself, they last as long as the natural growth cycle, or
about six weeks. This is about 2-3 weeks before you’ll need a fill depending on the set.

Will Lash Extensions ruin my natural lashes?

Lash extensions alone will not ruin your lashes. Damage to the natural lashes is the result of
improper application, or poor after care.

What's the difference between the lash sets?

Classic:

A method where 1 lash extension is glued to 1 natural lash. This method is also known as 1 to 1 or
1:1. Classic lashes are perfect for clients who already have a lot of lashes, but want to add more
length. Classic lashes look more natural.

Hybrid

Hybrid lashes are a combination of Volume and Classic. With this full set, you get the best of both
worlds. This set will create a look that is fluffy and textured. They are fuller, yet still not overly
dramatic.

Volume

2-7 extensions to 1 natural lash. Using ultra-light lashes, multiple lashes are applied to each natural
lash creating the ultimate set of full, fluffy, dramatic eyelash extensions.

Mega Volume

8-16 extensions to 1 natural lash! We thought our Volume lashes were ultra-light… but these lashes
are even lighter! The Mega Volume is for the girl who loves her lashes as thick, full and black as
possible.

Can I still wear mascara?

No, waterproof mascara or any type of oil based mascara will dissolve the bonding agent and
shorten the life of your eyelash extensions.

Can I still wear eyeliner?

You can wear eyeliner with eyelash extensions. The best eyeliners for lash extensions are liquid and
shadow-based liners while gel and waterproof liners are the worst

How long does a set of lashes take to do?

The average amount of time for a full set is 1 hour to 2 hours. Our Beauty Gang is fast and precise
with their sets. Fills take about half the time of a full set.

WAX

What type of wax is used?

We only use the best hypoallergic hard wax for Brazilian Waxes. We use soft wax for clean ups,
legs, brows, arms, butt-cheeks, stomach, and the back.

How long does it take for a wax?

Length varies of service provided. Brazilian waxes are 15-30 minutes and full body waxes are 45-1
hour.

Can I get wax during “the time of the month”?

Yes, we just ask that you wear a tampon. Keep in mind you are more sensitive during certain times
of your monthly cycle.

It's my first time. Will it hurt?

The first wax is a bit uncomfortable since the hair was never pulled out the follicle. This discomfort
isn’t unbearable. Our beauty experts are gentle and have been honored with the “painless waxer”
nickname.

What is a Hydro Jelly Mask?

The Hydro Jelly mask is an aftercare must! It helps soothe, eliminating nervous tension and redness,
it relieves pain, disinfects the skin as it is a natural antimicrobial, not to mention it brightens and
lightens the skin.

What should I do before arriving at my appointment?

Gently exfoliate before waxing. Resulting in less discomfort and removes dead skin on the outermost
layers of the skin. Exfoliation helps wax stick to the hair and not the skin, minimizing the discomfort
that is inherent in all waxing methods.

SKINCARE

How often do I need a facial?

It is recommended to have a deep cleansing facial at least one a month. Greater frequency may be
required for facials that target a specific skin concern or are corrective in nature

What are the benefits of a facial?

Regular facial treatments:

  • Deep Cleanse
  • Professional exfoliation
  • Increase Circulation and Detoxifies
  • Increase Circulation and Detoxifies
  • Stimulates skin functions and metabolism
  • Slows premature aging
  • Treats conditions such as dryness, oiliness, or redness
  • Softens wrinkles and aging lines
  • Helps clear up minor blemishes and acne
  • Professional extractions

How do I know what type of facial I need?

Our estheticians are trained and licensed to properly identify various skin types, conditions, and the
proper approach to each. Based on your intake form, consultation, and a thorough skin analysis she
will be able to suggest the best approach to reaching your skin care goals.

What is a chemical peel?

Chemical peels are a type of exfoliation treatment.

What are the benefits of a chemical peel?

Chemical peels remove dead skin cells resulting in:

  • Improved skin texture
  • Increased skin cell turnover
  • Reduced fine lines and wrinkles
  • Reduction or removal of dark spots (sun damage and hyperpigmentation)
  • Stimulation of elastin and collagen (substances that make your skin firm and toned)
  • Smoother softer skin

How do I prepare for a chemical peel?

  • Avoid exfoliation treatments at least 24 hours prior to your treatment.
  • If you are taking Accutane or using Retinol based products you should refrain from use for 48
    hours and/or consult with your physician before receiving a treatment.
  • You should also limit your sun exposure and avoid tanning beds
  • Do not wax or have any hair removal treatments
  • Avoid skin brightening products
  • Be aware of any allergies you may have

How often can I have a chemical peel treatment?

Chemical peels can be performed in individual treatment or in a series of treatments to see more
significant results. Some chemical peels are gentle enough to receive treatments every 2 to three
weeks while others are safer to receive every 4 to 6 weeks. Your esthetician can discuss a treatment
planned specifically for you and your skin care goals.

Is there any down time with a chemical peel treatment?

Depending on the type of chemical peel performed, you may have some down time.

  • Recent cosmetic surgeries, laser resurfacing, chemical peels, or dermabrasion
  • Recent injectables, fillers, or Botox
  • Allergies or sensitivities to products or ingredients
  • Pregnancy (unless medically cleared by your physician)
  • Herpes Simplex
  • Hyperpigmentation tendencies
  • Inflamed rosacea or acne
  • Open sores or suspicious lesions
  • Sunburned or irritated skin
  • Photosensitizing medications (makes skin very sensitive to sun)
  • Those taking antibiotics
  • Other contraindicated drugs or medication

What is microdermabrasion?

Microdermabrasion is a mechanical form of exfoliation. We use a diamond tip (metal attachment with
an abrasive surface) and soft vacuum to gently remove and suction dead skin cells from the skin’s
surface. The benefits are diminished:

  • Sun Damage
  • Pigmentation
  • Open and Closed Comedones (blackheads and whiteheads)
  • Fine Lines
  • Wrinkles
  • Enlarged Pores
  • Coarsely Textured Skin

Is there any down time for a microdermabrasion treatment?

There is no down time with a microdermabrasion treatment.

How often can I have microdermabrasion treatments?

Microdermabrasion treatments can be performed individually or in a series for more dramatic results.
Clients often begin with a series of three weekly visits and then maintain the results with monthly
treatments.

TRAINING

How can I sign up for training?

You can register for the class online. Also, we can set you up with a training consultation to ask Jhay
any questions you may have.

How much is training?

Training prices vary, you may view pricing at Jhaybeauty.com

If I take more than 1training course do you offer discounts?

We do offer bundle deals for combining courses. You will need to sign up for a free consultation call
with Jhay for pricing.

What does training include?

Here at Jhay Beauty Aesthetics we offer superb classes to properly train beauty
professionals. We only train a small number of students at a time to give you the most
undivided attention needed.

All classes include:

  • Theory
  • Client Safety & Protection
  • Contraindications
  • Pre- and Post-Care
  • Learn advanced techniques
  • Learn how to take the perfect before and after pictures
  • Marketing Info
  • Lifetime Mentorship
  • Access to our private Facebook group
  • Demo
  • Hands on practice
  • Certification
  • Shadow Days

Do you offer payment plans?

Yes, we offer financing with various companies. All payment plans must be paid prior to the class
date