Shipping, Returns & Exchange Policy
PLEASE READ ENTIRE SHIPPING & RETURN POLICY BELOW
Regarding Shipping & Processing Times
- Processing & fulfillment can take up to 1-2 business days
HOURS OF OPERATION:
Open: “Business Days” Tuesday – Saturday 10am-4pm (EST)
Closed: Sunday – Monday & Major Holidays
Our Support Team is working remotely & will continue to answer calls and emails
Tuesday – Saturday during normal business hours. (please allow 24hr for a response)
PLEASE Double Check Your Order For Accuracy BEFORE You Checkout
- We are NOT responsible for updating incorrect addresses or any products changes and or corrections
- We can NOT apply any discounts or add-ons after your order has been placed
If you wish to cancel your order please reach out ASAP – Call 770-746-9568 or email Info@jhaybeauty.com
**We can only cancel orders PRIOR to fulfillment & DO NOT guarantee cancellation unless you receive a confirmation**
ALL SALE/CLEARANCE ITEMS are FINAL SALE
*Shipping time frames are not guaranteed & maybe subject to delays due to circumstances out of our control
Jhay Beauty Aesthetics reserves the right to refuse service to anyone at anytime Jhay Beauty Aesthetics is not responsible for any lost or stolen packages
PROCESSING & FULFILLMENT
- Orders are processed ASAP – Typically within 1 business days** (**We
guarantee orders to be processed within 2 business days)
- Orders placed on weekend/holiday will be processed the next business day
- We ship internationally – options and rates available at checkout
- NO Shipping to P.O. Boxes at this time, sorry.
- Shipping may take between 5 to 10 business days.
INTERNATIONAL DUTIES AND FEES
- It is the customer’s sole responsibility for any Import duties, taxes or
brokerage fees associated with deliveries outside the US.
- f you are unfamiliar with customs fees and charges, please speak to your
local postal or customs office for more information
- If customs fees/charges are refused at the time of delivery and your unopened package is returned to us, we will refund the cost of your order minus any shipment costs.
- Packing slips for International Shipments cannot be marked as a “gift” or with altered prices.
- A tracking number will be issued via email upon fulfillment of your order.
- Once your order has left our facility, we are not responsible for any misplaced, lost or stolen packages.
- The customer is responsible for all costs related to incorrectly addressed
orders (meaning if a package is returned to us due to incorrect address or
multiple delivery attempts)
- If you need assistance with tracking your package or if it states your package was delivered & you do not have it – Please contact us ASAP 770-746-9568 or email firstname.lastname@example.org
- If your package states Delivered but you don’t have it – Call the mail carrier Immediately!
- Please note that some orders may be shipped in multiple boxes
In the unfortunate event that an item becomes out of stock after your order is placed, we will contact you immediately. If we are not able to reach you within 24 hours, we will fulfill the remainder of your order & issue a refund for the out of stock item.
Received an incomplete order?
We may have “split” your order. We split orders when one or more items is pre-ordered or expected to be back in stock soon. Our team will ship out the in-stock product(s) first & a second shipment will be sent with the remaining item(s). You will receive an email notifying you that your order was split.
**UPDATE** Due to COVID-19, NO RETURNS will be accepted and/or processed until further notice.
PRODUCT DAMAGE IN SHIPMENT OR DEFECTIVE
If you believe the item you received is unusable due to damage during shipment or is defective, please contact within 5 business days of delivery to initiate a return.
- Your name & best way to contact you (email or call)
- Order number
- Details of what the damage or defect is
- MUST INCLUDE Supporting photos and/or video
Please note that we are not responsible for trays that are cracked during shipment.
**Lashes are not typically affected by a cracked tray**
Please allow up to 24 hours for a response.
- Jhay Beauty Aesthetics does not offer price adjustments.
- Used warmers are not exchangeable unless for manufacturing defects for a period of one (1) year.
- Dents on wax warmers caused by mishandling of the product are not
considered manufacturing defects; they will be considered misuse or
negligence and they will not be covered by the warranty.
- We are not responsible for damages caused to the product inside of the boxes due to mishandling, blades or sharp objects when opening the packages. When opening the boxes please do it carefully by the edges of the box. Remember that the product is inside. We will not be able to return or exchange products that have been damaged due to mishandling
- Please allow 30 days for us to receive your return and process your request. Shipping and handling fees are not refundable.
- We do not send prepaid return labels for returns. No returns on all sales items. All sales are final!
- International duty fees are not included on orders. Duty fees need to be paid by the customer. Please check with the Customs department of your country.
Return acceptance is at sole discretion of Jhay Beauty Aesthetics.
Jhay Beauty Aesthetics
Attn: Returns Processing
1800 Water PL SE
Atlanta, GA 30339